Shipping policy

<p>Last updated: September 29, 2026</p><h2>Processing time</h2><p>Every item is engraved to order. Standard orders are produced and shipped within <strong>3–5 business days</strong> (Monday–Friday, excluding U.S. holidays) after your order is placed. Corporate and bulk orders have production timelines confirmed individually when your order or quote is approved.</p><h2>Shipping rates and delivery</h2><p>We ship within the United States. Shipping options and rates are calculated at checkout based on your address and order. Estimated delivery times shown at checkout begin once your order ships and are provided by the carrier; they are not guaranteed.</p><h2>Tracking</h2><p>You'll receive an email with tracking information as soon as your order ships.</p><h2>Local delivery for corporate orders</h2><p>Qualifying corporate orders with a delivery address in North Carolina's Triad region may be eligible for complimentary local delivery, shown as an option at checkout when available. We'll contact you to schedule a delivery time.</p><h2>Address accuracy</h2><p>Please double-check your shipping address before completing your order. We're not responsible for orders delayed or lost due to an incorrect or incomplete address provided at checkout. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment at your cost.</p><h2>Lost or damaged shipments</h2><p>If your package arrives damaged, please see our Refund Policy and contact us within 14 days of delivery. If your tracking shows delivered but you can't find your package, contact us at <a href="mailto:hello@signaturegoodsco.com">hello@signaturegoodsco.com</a> and we'll help you work with the carrier.</p>