Refund policy

1. Return and refund policy

<p>Last updated: September 29, 2026</p><p>Every Signature Goods item is engraved to order. Because personalized pieces can't be resold, our return policy is different from a typical store. Please review your engraving text, spelling, color and artwork carefully before placing your order.</p><h2>Damaged, defective or our mistake</h2><p>If your order arrives damaged, defective, or with an engraving error on our part (for example, text that doesn't match what you submitted), contact us within <strong>14 days of delivery</strong> at <a href="mailto:hello@signaturegoodsco.com">hello@signaturegoodsco.com</a> with your order number and photos of the issue. We'll remake and ship a replacement at no cost to you or, if a replacement isn't possible, issue a full refund. You won't need to return the original item unless we ask you to.</p><h2>Returns of personalized items</h2><p>If you change your mind, we accept returns of personalized items within <strong>30 days of delivery</strong>, subject to these conditions:</p><ul><li>The item must be unused and in its original condition and packaging.</li><li>A <strong>restocking fee of 25%</strong> of the item price is deducted from your refund to cover the cost of the blank and the engraving work.</li><li>Return shipping is paid by the customer, and original shipping charges are non-refundable.</li><li>Returns must be approved in advance. Email <a href="mailto:hello@signaturegoodsco.com">hello@signaturegoodsco.com</a> with your order number to request a return authorization and instructions. Items sent back without authorization can't be accepted.</li></ul><h2>Exceptions</h2><ul><li>Corporate, bulk and custom-quoted orders are final sale once artwork or proofs are approved, except for damage, defects or errors on our part.</li><li>Errors in the text, spelling or artwork submitted by the customer are not considered defects.</li><li>Natural variations in materials (wood grain, marble veining, leatherette texture) and slight differences in engraving tone between materials are not defects.</li></ul><h2>Cancellations and changes</h2><p>Because production starts quickly, orders can be changed or canceled only before engraving begins. Contact us as soon as possible at <a href="mailto:hello@signaturegoodsco.com">hello@signaturegoodsco.com</a>; if engraving has not started, we'll update or cancel your order and issue a full refund.</p><h2>Refunds</h2><p>Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the return (or approve a claim). Your bank or card issuer may take additional time to post the credit.</p><h2>Contact</h2><p>Questions about returns or an order? Email us at <a href="mailto:hello@signaturegoodsco.com">hello@signaturegoodsco.com</a>.</p>